Hello , welcome to our FAQ!
How can we help you?
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What is the ZIP.ch phone book and how does it work?
What are the benefits of using ZIP.ch?
What types of data does the ZIP.ch phone book contain?
What is the source for the data available in the ZIP.ch phone book?
How often is the ZIP.ch phone book updated?
I want to modify/delete my regulated data found in the ZIP.ch phone book. How can I do this?
I want to remove my entry from the regulated database and no longer wish to be visible on ZIP.ch. How can I do this?
I don’t want to be visible in any Swiss phone books. What should I do?
My information appears on Local.ch and Search.ch but not on ZIP.ch. What can I do?
What are marketing calls?
How can I avoid marketing calls?
I still receive marketing calls despite having applied an asterisk to the regulated data and/or additional contact information in my listing. What can I do?
Basic Functions and Site Navigation
How can I optimise/refine my search within the ZIP.ch phone book?
No results match my search. Why is this?
I do not appear in the ZIP.ch phone book, despite having initially registered with Swisscom Directories Ltd (Local.ch/Search.ch). What can I do?
Where can I find the e-mail address for a listing?
Where can I find the phone number for a listing?
Where can I find the opening hours for an establishment?
Will I be charged for a call made directly through the ZIP.ch phone book?
How can I print a listing without printing the map for the listing?
Is it possible to extract and print a list of addresses?
Map and Itinerary Calculator
Are maps up to date and how often are they updated?
The position of my establishment on the map is not correct. What can I do?
Value-Added Numbers (SAV)
Privacy and Security
Does ZIP.ch share my data with third parties?
Is my data used for marketing purposes (targeted marketing)?
Is the ZIP.ch site secure?
How can I check that an e-mail is really from ZIP.ch?
What should I do if I am asked to make a payment outside of the channels given in the General Terms and Conditions?
My listing and/or my profile have been modified by another user, what can I do?
Reports of abuse or inappropriate content
Are there moderation guidelines which provide a framework for user generated content published on ZIP.ch?
I’ve content breaching the Legal Information policy or General Terms and Conditions. How can I report it?
Why has content been modified/deleted from my listing?
I have made several attempts to claim my listing but access to the editing function is blocked. What can I do?
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Reverse phone lookup
Who are we?
Press and media
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